We try our best to process orders ship within 48 hours. Tracking numbers will be provided by the parcel carrier.  Our carriers are UPS, USPS, FedEx and DHL. In order to provide cost effective effeminacy all items are drop-shipped directly from the supplier. Items maybe shipped separately and in different packaging. 

Order Processing Cutoff Times

Please note the cut-off times for ordering below. Orders placed after cut-off times will be delayed in processing and delivery estimated date. Ordering process time is dependent on shipping options and time zone noted below in this section. Please notes, Large Orders are not included in this policy.

1 Business Day Shipping

Eastern: 3:00 PM

Central: 3:00 PM

Mountain: 4:00 PM

Pacific: 3:00 PM

All Other Shipping Options

Eastern: 4:30 PM

Central: 3:30 PM

Mountain: 5:30 PM

Pacific: 4:30 PM

*Please note orders placed after 3:00pm on Fridays maybe not be filled until the following Monday

Some products are heat sensitive. Products requiring shipment in a cool environment (perishable and frozen items) are subject to special shipping procedures due to their sensitive nature to ensure customers receive products in good condition. LWTI recommends that heat sensitive products ship with overnight delivery. We cannot guarantee the freshness of these products upon arrival. If you have concerns please email us.

*Heat sensitive products ordered after 6:30 pm Thursday and before 6:30 pm on Friday will be shipped out Monday when overnight delivery is requested. 

*You agree to cover all shipping-related costs. You agree that we are not liable for shipping delays, lost, or stolen. You agree that it is your responsibility to follow up with the carrier on shipments.

SUPPLEMENT SALES:

Returns and Refunds are allowed up to 5 business days of the order processed date. To be eligible for a return and refund, products must be in their original, unused condition. Return postage is the responsibility of the customer. Products must be approved by our Support Team before processing the return/refund request. All returns, excluding those at fault of Living Well Today International, are subject to a 35% return processing fee, as returned products are not returned to stock. Shipping and handling charges are non-refundable. Photographs of invoices, damage and expired products will be necessary for the request to be processed. 

Exchanges are only permitted on items that are damaged, expired, wrong, or missing items at no cost. Products must be approved by our Support Team before processing the exchange request. Photographs will be necessary for the request to be processed. 

To request a return, please email us via email at shop@lwtinternational.com. Please provide customer contact information, order number, and description of the request. Please allow 48 hours for our Support Team to respond to your request. Refunds may take up to 10 days to initiate. Once initiated, Refunds are subject to bank processing time.

Note: Refrigerated Products are ineligible for return or exchange. Living Well Today will not be held liable for any lost, stolen, expired, or damaged products. 

EQUIPMENT SALES:

Equipment/Devices are not eligible for return, refund, or exchange. However, equipment may be covered under manufacturer warranty.

Note: Warranty coverage will be solely handled between customer and the manufacturer. Living Well Today will not be held liable for any lost, stolen, or damaged products. 

How do I track my order?

We’ll email you a Shipping Confirmation with a live tracking link as soon as your package leaves our facility.

How long until tracking updates?

Carriers can take 24–48 hours after the label is created to show movement. If you see “Label Created” or “Pre-shipment,” it’s on the way—check back soon.

I didn’t get a tracking email—what now?

Check spam/junk and search for our name. Still nothing? Contact us and we’ll resend the link.

My order shipped in multiple boxes—where’s the rest?

Some items ship separately. Each box has its own tracking number; your confirmation email may contain multiple links.

Do you offer signature on delivery?

For high-value orders we may require a signature. If you prefer signature on your order, tell us before it ships.

My package arrived damaged—what should I do?

Take photos of the box and contents and contact us within 48 hours so we can file a claim and make it right.

Can I cancel my consultation?

Yes. You may cancel up to 48 hours before your appointment.

What happens if I cancel less than 48 hours before my appointment?

Cancellations within 48 hours result in forfeiting the 50% reservation fee.

What is the reservation fee?

It’s 50% of the consultation fee collected to hold your spot. It’s applied to your visit unless it’s forfeited by a late cancellation or no-show.

Can I reschedule my appointment?

Yes. Rescheduling is free of charge. We’ll offer you the next available date and time.

If I no-show (miss my appointment), what happens?

A missed/no-show appointment results in forfeiting 50% of the consultation fee. You may still reschedule.

Do I owe more if I reschedule after a no-show?

Yes. If you choose to reschedule after a no-show, Living Well Today will be paid 100% of the consultation fee as of the original appointment date (we’ll collect the remaining balance so your consult is fully paid before the new date).

Do I get a refund if I cancel 48+ hours before my appointment?

Yes. Any paid amounts (including the reservation fee) are refunded when you cancel at least 48 hours in advance.

How do I cancel or reschedule?

Use the link in your confirmation email or contact our office. Please give as much notice as possible so we can offer your spot to another client.

Are there fees to reschedule within 48 hours?

No reschedule fee. The 48-hour rule applies to cancellations. If you instead reschedule, there’s no fee; however, if you don’t attend (no-show), the no-show policy above applies.

What if I’m running late?

If you’ll be late, please let us know. Late arrivals may shorten your session to end on time. The no-show policy applies if you do not attend.

Do I need to fast or follow any special diet before the consult?

Not unless we specifically told you to. If fasting or prep is needed for testing, we’ll note it in your confirmation.

How do I prepare for a telehealth visit?

Join from a quiet, well-lit space. Test your camera, microphone, and internet. Close other apps and join 5 minutes early via the link in your confirmation.

I’m using a ZYTO Hand Cradle—what do I need to do?

Use a Windows 10/11 PC (not “S mode”), install the ZYTO software/Remote app in advance, plug the cradle into USB, and do a quick test. Stay hydrated, remove metal jewelry, and keep the PC awake during the scan. *Apple OS is not supported.

What if I need to cancel or reschedule?

You can cancel up to 48 hours before your appointment. Late cancellations and no-shows follow our fees policy. Rescheduling is free, and we’ll offer the next available time.


Can I bring a guest or caregiver?

Yes—please let us know in advance (especially for telehealth so we can enable them to join).